Policy

If  you are not completely satisfied with a The SAEM US purchase for any reason, please review our return, exchange and refund policies below for Thesaemus.com purchases.
 
-Products must be returned in new condition.
-Cancellations are not accepted after items have shipped.
-Buyers are responsible for return shipping costs.
 
 
Returns Policy
 
-All return request must be with reasonable cause.
( A change of mind will not be accepted as a reason for return )
-All returns must be inquired via email first
-Once return is authorized all items must be returned within 7 business days of the date the items were received
-All items must be returned  unused and in mint condition
-If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
Return mailing address:
The Saem
136-88 Roosevelt AVE
 Flushing, NY 11354
 
Exchange Policy

Thesaemus.com is unable to  offer exchanges by mail

 
Refund Policy
 
-All refunds are authorized within 3 business days of the return received 
-Refund payment will be processed once returned items’ condition complies with return policy
-Refund amount will be in the original payment amount without the shipping fee (we are unable to refund shipping charges unless return was a result of our error)
-Payment will be in the form of original payment method
-Payment process can take up to 5-7 working days depending on your bank or payment provider
 

Payment  Method

We accept Paypal, Visa, MasterCard, Discover and American Express.